STANDARD REFUND TERMS
Products purchased from Affordable Domains Canada DBA AffordableDomains.ca (“Affordable Domains Canada”) may be refunded only if cancelled within the following timeframe:
Annual Plans - Within 30 days of the date of the transaction
Monthly Plans* - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Affordable Domains Canada DBA AffordableDomains.ca in accordance with the terms and conditions of the applicable product or service agreement (https://www.affordabledomains.ca/legal.php).
You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS WITH SPECIAL REFUND TERMS
Domain Name Registrations/Renewals
1. New Registrations (most TLD registrations – exceptions noted)
Refundable if canceled and processed within three days of registration (72 hours). EXCEPTIONS:
· .cn, .com.cn, .net.cn, .org.cn — 3 days from Registration (see Domain Name Registration Agreement for complete details)
· .co - 3 days (New Registrations/Renewals) / No refund for auto-renewals
· .me — 2 days
· .mx, .com.mx — 30 days
· .com.tw, .org.tw, .idv.tw — 2 days
Refundable if canceled within three days of manual renewal.
Refund for domain names set on auto-renewal, which are calculated from the date of expiration of the domain (and not necessarily the date of renewal), are as follows:
One-year renewals - Refundable if canceled within 30 days after expiration (not within 30 days after renewal).
Multiple-year renewals - Refundable if canceled within 3 days after renewal.
NOTE: The associated ICANN fee is only refundable within 3 days of renewing a domain name.
For gTLD pre-registrations, application fees are non-refundable.
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
SEO Services is a 12-month commitment billed monthly. You are expected to stay at the agreed upon price for 12 months. You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months. When you cancel, you become responsible for maintaining any and all of the onsite or offsite optimizations previously done by SEO Services. If you cancel SEO Services within 48 hours of buying them, you can receive a full refund, including for the first month. After 48 hours, however, you will have to pay for the first month and you will not be billed for future months.
Professional Web Design Services
Web Services: 30% cancelation fee when in progress, non-refundable once complete.
Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered.
PRODUCTS NOT ELIGIBLE FOR REFUNDS
· Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
· Configuration Add-Ons
· Affordable Servers
· Dedicated Server(s)
· Domain Monitoring
· Domain Buy Service
· Expert Services
· Hosting Connection paid Apps (not refundable once set up)
· Hosting Services (Expert Hands, custom support, etc.)
· Merchant Accounts
·· Premium Domain Names
· Redemption Fees
· Transfers (if successful)
· Registrations in the following ccTLD’s (list subject to update and change):